Last updated: April 2026

At RLR MOT Ltd trading as RLR MOT Training and Consultancy (“RLR MOT”, “we”, “us”, “our”), we are committed to protecting your privacy and handling your personal information responsibly, securely, and transparently.

We respect your privacy and will never sell your personal information to third parties.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under UK data protection law, including the UK GDPR and the Data Protection Act 2018.

RLR MOT Ltd
Trading as RLR MOT Training and Consultancy

Email: info@rlrmot.co.uk
Telephone: 01279 353307
Website: www.rlrmot.co.uk

We may collect and process the following personal information:

• Full name
• Business name
• Postal address
• Billing address
• Email address
• Telephone number

• Training applications
• Booking details
• Attendance records
• Qualification details
• Consultancy records
• Notes relating to services requested

• Billing records
• Payment references
• Transaction history

Please note: Payment card information is processed securely by authorised third-party payment providers. We do not store full debit or credit card details.

When you use our website, we may collect:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on pages
• Website usage patterns via analytics cookies

• Communication preferences
• Consent choices for promotional emails or updates

We collect information when you:

• complete an online application form
• book a course or consultancy service
• contact us by phone, email, website form or post
• sign up for newsletters or updates
• download resources or use our app/platforms
• engage with surveys, promotions or competitions
• browse our website (through cookies and analytics)

We use your personal information to:

• process applications and bookings
• confirm course places and send reminders
• provide consultancy services
• issue invoices and process payments
• maintain training and attendance records
• provide requested information or documentation
• improve our website, services and customer experience
• send relevant service updates
• send marketing communications only where you have consented

Under UK GDPR, we process personal data on the following lawful bases:

Contractual necessity
To fulfil bookings, consultancy agreements and services.

Legal obligation
To comply with accounting, tax and regulatory requirements.

Legitimate interests
To operate, improve and administer our business effectively.

Consent
For email marketing, promotions and optional communications.

You may withdraw consent at any time.

We do not sell your personal data.

We may share limited information only where necessary with trusted third parties, including:

• payment processing providers
• accountants / auditors
• cloud storage providers
• website hosting providers
• email communication providers
• software systems used to manage bookings, training or compliance
• regulatory or legal authorities where required by law

All third-party providers are expected to keep your information secure and process it lawfully.

We use appropriate technical and organisational security measures including:

• secure systems and password protection
• encrypted communications where appropriate
• access controls
• secure storage systems
• limited staff access
• regular review of data handling processes

We retain personal data only for as long as necessary, including:

• enquiries: up to 24 months
• customer records: up to 6 years
• accounting / invoice records: 6 years
• marketing consent records: until consent is withdrawn

When no longer needed, data is securely deleted or anonymised.

Our website uses cookies to improve functionality and analyse visitor behaviour.

These may include:

• essential website cookies
• analytics cookies
• preference cookies

You can manage cookie preferences through your browser settings or our website cookie controls.

Under UK GDPR, you have the right to:

✔ be informed about how your data is used
✔ access your personal data
✔ correct inaccurate information
✔ request deletion of your data
✔ restrict processing
✔ object to processing
✔ withdraw consent
✔ request transfer of your data (data portability)
✔ lodge a complaint with the Information Commissioner's Office (ICO)

ICO Website: www.ico.org.uk

If you have any privacy questions or wish to exercise your rights:

Email: info@rlrmot.co.uk
Phone: 01279 353307

We may update this Privacy Policy from time to time. Any updates will be published on this page.

Please review this page periodically for the latest version.